Shannon Stewart
Client Administrator
Shannon has five years’ experience working within financial services as a client services administrator. Shannon supports both corporate and individual clients, predominantly with workplace pension and benefit schemes. Originally from Brighton, she now lives in Bristol and enjoys socialising with friends & family, eating out and exploring new places.
Rachael Fussell
Senior Client Administrator
Rachael has worked in the financial services industry for 17 years in administration and paraplanning roles for a large insurance company and more recently an Independent Financial Advisory practice and Discretionary Fund Managers. Rachael supports the advisers in all aspects of the preparation of regulated financial advice. She lives in Bristol, enjoys keeping fit and going to live music and festivals across the country.
Amy Woodland
Client Services Manager
Amy has worked in financial services for over 20 years for large insurance companies in regulatory risk and pension administration. She has worked at Pension Expert for 10 years in a variety of roles, currently managing the Client Services Team of paraplanners and administrators. She works closely with the advisers to support them with the provision of financial advice. Amy lives in Bristol with her family.
Paul Jones
Company Director
Paul joined Pension Expert from a leading global employee benefits consultancy firm where he advised individuals and FTSE 100 companies and SMEs across a range of financial planning including investments, protection, savings and retirement planning. Paul originally trained in accountancy so he’s responsible for financial reporting at Pension Expert. Paul and his family, including many pets, live in Frome in Somerset. He’s a keen sports fan, particularly rugby, and enjoys a game of tennis and cricket.
Nigel Poole
Company Director
Nigel joined Pension Expert from the Wealth Management company St James’ Place where he specialised in individual wealth management, including investment advice, trust planning, pensions, and inheritance tax solutions. He looks after internal operations at Pension Expert and makes sure that client relations are always at the heart of everything we do. He lives in North Somerset with his wife and is a father of four. In his spare time he’s an avid Formula 1 fan and a keen gardener.
Ian Chappell
Company Director
Before he joined Pension Expert Ian worked for two of the leading global employee benefits consultancy firms, tailoring advice on pensions, investments and protection for companies and individuals. He is our compliance expert, ensuring that everything we do at Pension Expert meets the regulations of the Financial Conduct Authority (FCA), so he’s all about setting high standards for detail, transparency and accuracy. Ian, his wife and two young children live in North Bristol. He’s an enthusiastic fundraiser for local charities and loves sport, especially long and arduous cycle rides.

HOW WE CAN HELP
What you can expect.
Our approach is straightforward. We’ll have a video meeting with you to talk about your financial circumstances, your financial goals and when you want to achieve them. We’ll ask you to complete online questionnaires and then we’ll develop a personal plan to meet your aims and set out a clear strategy for your money.
- Discuss your aims and expectations
- Analysis & planning
- Implementing your financial plan
- Monitoring and maintaining your plan
We have all the expertise, experience and knowledge you would expect from financial advisers. We focus on pensions so that we can give you a superior service for your retirement planning.
We take time to get to know you and build a strong and secure working relationship so that you know you can depend on us. We want you to have peace of mind that we are helping you to make the best decisions for your future.
We won’t blind you with jargon or limit your choices. We make sure our advice is easy to understand and open. It’s essential that you feel your financial future is in safe hands, so we work hard to earn your trust.
LATEST TESTIMONIALS
What our clients say about us.
I have always been able to pick up the telephone if I had any questions or queries and they were dealt with very quickly and clearly by their very helpful and friendly staff. They really listen to my personal circumstances and I was pleased with their attention to detail.
Pension Expert have always provided me with a professional pension advice service. Their personal interaction gives added reassurance that they are looking after my fund responsibly.